The YourTradebase customer survey 2018… in geeky charts

Who did we ask?

We asked 1,000 paying customers to take part. Well, 922 actually, but that’s close enough. We got 108 responses, which is about average for a customer survey. Hey, we know you’re busy.

What did we ask?

Five questions in one minute:

1. Does YourTradebase save you time?
2. Do you find YourTradebase easy to use?
3. How much time would you say you save on paperwork each week using YourTradebase?
4. How likely is it that you would recommend YourTradebase to a friend or colleague?
5. If you could change one thing about YourTradebase, what would it be?

What did they say?

This is the good bit. Here goes…

1. Does YourTradebase save you time?

2. Do you find YourTradebase easy to use?

3. How much time would you say you save on paperwork each week using YourTradebase?

4. How likely is it that you would recommend YourTradebase to a friend or colleague?

An impressive 93% of you said you’d recommend us. We asked you to rate how likely you were to do that, on a scale of 0 to 10. This gives us our Net Promoter Score (NPS). You can read a bit more about NPS here.

5. If you could change one thing about YourTradebase, what would it be?

We finished off with an optional, open question and had a pretty broad range of answers. We had 78 responses, so 73% of customers answered this one.

Thanks for getting involved

We couldn’t be happier with the results, thanks so much for taking part. We promise to pour all of this good stuff back into making YourTradebase even better.